Job Description
Join our award-winning team at Grand Bay Hotel and become the face of luxury hospitality! We're seeking dynamic Weekend Front Desk Agents to deliver exceptional guest experiences during high-demand Saturday and Sunday shifts. Enjoy competitive pay, premium benefits, and the opportunity to work in Oakland's premier downtown location. If you're passionate about service excellence and thrive in fast-paced environments, this role is your gateway to a rewarding career in hospitality.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain security protocols for guest safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Flexible availability for weekend shifts (Sat/Sun)
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred