Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking a dynamic Weekend Front Desk Agent to deliver exceptional guest experiences during Saturday and Sunday shifts. Enjoy competitive pay, premium benefits, and the opportunity to work in one of the city's most iconic locations. Perfect for hospitality professionals seeking weekend flexibility without compromising career growth.
Responsibilities
- Check in/out guests with precision and warmth using Opera property management system
- Manage reservations, room assignments, and VIP requests for weekend arrivals
- Resolve guest inquiries and issues promptly, exceeding service expectations
- Process payments and accurately maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities, dining packages, and local experiences
- Maintain a pristine front desk environment and lobby presentation
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work independently during peak weekend periods
- Valid California driver's license and reliable transportation
- Flexible availability for Saturday/Sunday shifts (6AM-2PM or 2PM-10PM)
- Fluency in English; bilingual Spanish/Mandarin preferred
- Knowledge of San Francisco attractions and transportation systems