Job Description
Are you a charismatic professional looking for a rewarding Weekend Shift in the heart of Cleveland?
The Grandview Hotel & Spa is seeking a dedicated Front Desk Agent to join our elite team. If you thrive in a fast-paced luxury environment and enjoy providing exceptional guest experiences, we want to meet you.
As a Weekend Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. This role offers competitive pay, flexible scheduling, and the chance to work in a stunning location.
Responsibilities
- Greet and welcome guests warmly, checking them in and out efficiently.
- Manage front desk operations, including answering phones and handling inquiries.
- Handle guest complaints or requests with poise and professionalism.
- Monitor security cameras and ensure the safety of guests and property.
- Maintain a clean and organized reception area.
- Process payments and manage accounts accurately.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong communication and interpersonal skills.
- Must be available to work weekends (Friday, Saturday, Sunday).
- High school diploma or GED required.
- Professional appearance and demeanor.
- Basic computer proficiency (Microsoft Office).