Job Description
Join our dynamic team at Grand Hotel Nashville as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend hours. This role is perfect for individuals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our luxury hotel chain. If you're passionate about hospitality and possess strong problem-solving skills, we encourage you to apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera property management system
- Handle reservation inquiries, modifications, and room upgrades with precision
- Resolve guest concerns promptly, including maintenance requests and billing discrepancies
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Upsell hotel amenities and services to enhance guest experience
- Maintain clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Tennessee driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Nashville attractions and transportation
- High school diploma or equivalent required