Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in vibrant downtown San Antonio! We're seeking a Weekend Front Desk Agent to deliver exceptional guest experiences while working in our luxurious property. This role offers competitive pay, flexible scheduling, and growth opportunities within our renowned hotel group. As a key ambassador of our brand, you'll create memorable stays for both business and leisure travelers exploring San Antonio's rich culture.
Responsibilities
- Efficiently manage check-in/check-out processes for weekend guests
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Maintain accurate records in hotel management systems
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations for attractions and dining
- Uphold brand standards through attentive service
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Proficiency with reservation software (e.g., Opera)
- Basic knowledge of San Antonio attractions
- Positive attitude and team collaboration mindset
- Ability to stand for extended periods
- Valid Texas Driver's License (if required for shuttle duties)