Job Description
Join our award-winning luxury hotel in the heart of Washington DC and become part of an exceptional team dedicated to creating unforgettable guest experiences. As a Weekend Hospitality Associate, you'll be the first point of contact for our discerning clientele, delivering five-star service during peak weekend operations. This role offers flexible weekend schedules, competitive compensation, and opportunities for career growth in the hospitality industry.
Responsibilities
- Deliver exceptional guest service during weekend check-ins, check-outs, and throughout shifts
- Manage room assignments, reservations, and special guest requests with precision
- Handle cash transactions and credit card processing accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold strict cleanliness standards in lobby, common areas, and front desk
- Respond promptly to guest inquiries and resolve issues with professionalism
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Weekend availability (Saturday/Sunday shifts, 8am-6pm)
- Proficient in Opera PMS or similar hotel management software
- Exceptional communication and problem-solving skills
- Ability to stand for extended periods and lift up to 30 lbs
- Valid DC driver's license preferred for valet duties
- Basic knowledge of DC attractions and transportation