Job Description
Join our award-winning team at The Charlotte Marriott City Center, where luxury meets Southern hospitality! We're seeking passionate Weekend Hospitality Associates to deliver exceptional guest experiences during peak weekend periods. As a cornerstone of our operations, you'll be the face of our hotel, ensuring every guest feels welcomed and valued. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of Charlotte's premier hospitality destinations.
Responsibilities
- Provide exceptional guest service at the front desk, including check-in/check-out and reservation management
- Manage room assignments and key distribution efficiently
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with valet services and luggage handling
- Execute upselling strategies for premium room features and amenities
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Basic knowledge of reservation systems (e.g., Marriott Bonvoy)
- Flexibility to work weekends and holidays
- Attention to detail and problem-solving abilities
- Valid North Carolina driver's license for valet duties
- Ability to stand for extended periods and lift up to 30 lbs