Job Description
Join Austin's premier luxury hotel for an exciting weekend hospitality role! We're seeking passionate individuals to deliver exceptional guest experiences during our busiest weekend periods. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of downtown Austin. Perfect for students or professionals seeking weekend work with growth opportunities in the hospitality industry.
Responsibilities
- Provide exceptional guest service at check-in/check-out and throughout guest stays
- Manage reservation systems and handle guest inquiries with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with event setup and guest functions on weekends
- Resolve guest concerns promptly and escalate when necessary
- Maintain a clean and welcoming lobby environment
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends and holidays consistently
- Basic computer proficiency with reservation systems
- Problem-solving abilities in fast-paced environments
- Valid Texas driver's license (for airport runs)
- Ability to stand for extended periods
- Flexible availability including overnight shifts