Job Description
Join our luxury downtown Boston hotel as a Weekend Concierge and become the heart of our guest experience! This dynamic role offers the perfect blend of hospitality excellence and weekend flexibility in America's most historic city. Work in a stunning property with iconic views while delivering unforgettable service to international travelers and local explorers. Enjoy competitive pay, complimentary meals, and a vibrant team environment – all while maintaining a healthy work-life balance. This is your chance to shine in one of Boston's most prestigious hospitality destinations.
Responsibilities
- Deliver exceptional guest service through personalized recommendations for dining, attractions, and transportation
- Manage VIP reservations and coordinate exclusive experiences for high-profile guests
- Handle guest inquiries via phone, email, and in-person with professionalism and efficiency
- Collaborate with front desk and housekeeping teams to ensure seamless guest operations
- Process payments, manage inventories, and maintain accurate guest documentation
- Resolve guest concerns with discretion and proactive problem-solving skills
- Execute weekend check-in/check-out procedures with precision and warmth
Qualifications
- Minimum 2 years of luxury hotel concierge or guest relations experience
- Deep knowledge of Boston's cultural attractions, dining scene, and transportation systems
- Exceptional communication skills with fluency in English; Spanish or Mandarin preferred
- Ability to work independently and prioritize tasks during high-traffic weekend periods
- Proven ability to handle confidential guest information with discretion
- Flexibility to work weekends (Saturday/Sunday) and holidays as required
- Valid Massachusetts driver's license preferred for occasional errand runs
- Professional appearance and unwavering commitment to service excellence