Job Description
Join our award-winning luxury hotel in downtown Minneapolis! We're seeking charismatic Weekend Front Desk Agents to deliver exceptional guest experiences during peak Saturday/Sunday shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and value work-life balance with weekday freedom. Enjoy competitive pay, complimentary parking, and exclusive hotel discounts while being part of a dynamic team committed to excellence.
Responsibilities
- Check-in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room allocations
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell premium amenities and dining experiences
- Execute safety protocols and emergency procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Flexible availability for weekend shifts (Fri-Sun)
- Exceptional communication and problem-solving skills
- Proficient in Opera/PMS systems
- Ability to multitask in high-pressure situations
- Valid Minnesota Food Handler's preferred
- Professional appearance and positive attitude
- Local knowledge of Minneapolis attractions a plus