Job Description
Join our award-winning luxury resort and become the face of hospitality for weekend guests! Pacific Sands Resort is seeking a charismatic Weekend Front Desk Agent to deliver exceptional guest experiences during our busiest periods. This role offers competitive pay, flexible scheduling, and opportunities for career growth in San Diego's vibrant hospitality scene. Enjoy complimentary resort amenities and a dynamic team environment while working prime weekend shifts.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room assignments and inventory during peak weekend operations
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell resort amenities and packages to enhance guest experience
- Ensure lobby area remains pristine and welcoming
Qualifications
- Previous hotel or customer service experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible hours
- High school diploma or equivalent (hospitality degree a plus)
- Valid California driver's license (for vaif parking duties)
- Basic knowledge of San Diego attractions and transportation
- Ability to stand for extended periods and lift 25 lbs