Job Description
Join our award-winning Milwaukee Grand Hotel as a Weekend Guest Services Agent and become the heart of our guests' weekend experiences. This premium downtown Milwaukee hotel seeks charismatic professionals to deliver exceptional hospitality during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant urban setting. Our team culture celebrates teamwork, recognition, and work-life balance. Why you'll love this role: Weekend-only schedule (Fri-Sun), complimentary hotel stays, and exclusive employee discounts. Perfect for students, second-income earners, or hospitality professionals seeking weekend-focused work.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room assignments for weekend occupancy
- Resolve guest inquiries and concerns with solution-oriented communication
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Execute upselling strategies for premium rooms and hotel amenities
- Contribute to weekend safety and security protocols
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Flexible availability for weekend shifts (Friday-Sunday)
- Ability to multitask in fast-paced environments
- Basic knowledge of Milwaukee attractions and transportation
- Valid Wisconsin driver's license (for hotel errands if needed)