Job Description
Join our award-winning luxury hotel team and become the heart of our weekend operations! At Sunset Ridge Resort & Spa, we're seeking passionate hospitality professionals to deliver exceptional guest experiences during our high-demand weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for advancement in a stunning desert oasis setting.
As a Weekend Hotel Staff member, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy a dynamic work environment with state-of-the-art amenities, including our renowned spa and championship golf course.
Responsibilities
- Deliver exceptional guest service during weekend check-ins and check-outs
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with professionalism and solution-oriented approaches
- Process payments and maintain accurate financial records
- Operate hotel management systems (PMS) efficiently
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 1 year hotel or luxury customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to work weekends and holidays consistently
- Basic knowledge of El Paso attractions and local services
- Valid Texas driver's license (for valet duties)
- Fluency in English and Spanish (bilingual preferred)
- Flexible availability including overnight shifts