Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets innovation. We're seeking dynamic Weekend Shift Hotel Associates to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of LA's most iconic hospitality destinations.
Responsibilities
- Provide seamless check-in/out services for weekend guests
- Manage VIP requests and resolve guest inquiries promptly
- Coordinate housekeeping and maintenance requests
- Monitor security protocols and access control
- Execute upselling initiatives for premium services
- Maintain accurate documentation of guest interactions
Qualifications
- Minimum 1 year hotel or hospitality experience
- Weekend availability (Fri-Sun, 6am-2pm or 2pm-10pm)
- Proficient in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Valid California driver's license
- TIPS certification preferred
- Fluent in English; bilingual Spanish a plus